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Help Center

FAQ

Orders

How secure is my online order?

What payment methods do you accept?

My card is being declined, what's wrong?

What if I typed the wrong email address?

How do I change or cancel my order?

I placed an order, but didn't receive a confirmation email?

When will my order be processed?

I ordered several items, but I've only received some of the items, why is that?

Shipping

When will my order be shipped?

Will I receive a tracking number?

Why is there no update to my tracking?

Am I eligible for free shipping?

Are there any exchange rates involved in my transaction?

Will I be charged customs and/or taxes?

Returns

How do I request a refund and/or cancel my order?

Will shipping be covered for my return(s)?

What if I receive a defective item?

How long is the process for requesting a refund?

Other

I have a question that isn't answered here, how do I contact Cash Money Wholesale?